WELCOME TO THE

“VIP members AREA”

Welcome TO OUR Onboarding PROCESS

  1. WELCOME GUIDE: YOUR FIRST STEPS

  2. FACEBOOK ADMIN ACCESS

  3. SYSTEM OF COMMUNICATIONS

  4. ONBOARDING STEPS FOR SMM

STEP 1: WELCOME GUIDE, YOUR FIRST STEPS

Please watch the welcome video where I explain the full onboarding process so you know what to expect.

Step 2: Facebook Admin Access

How to add the Glow Up Marketing team, as an ADMIN to your Facebook page in order for us to run your social media accounts.

Here is how to add an admin:

1. Go to your Facebook business page.

2. Click "settings" on the bottom left corner.

3. Click Page Roles.

4. You will see a box that says "Assign a new page role"

5. Add our new account "Alanna Glowup" or search our email hello@glowupmarketing.ie and add the role as ADMIN.

(Please note: This is an essential part of running your social media.)

Step 3: SYSTEM OF COMMUNICATIONS

Going forward your account manager and I can be contacted on "VOXER” which is a voice messaging app.

VOXER Is For:

  • Quick questions in between monthly calls. Requesting short support answers.

VOXER Is Not For:

  • In-depth conversations. (These are to be discussed on your monthly call).

  • Information about documents that are uploaded to Google Drive. (Tutorials are provided for you below)

All VOXER messages will be responded to within business hours. Business Hours; Monday- 9am to 5.30pm Friday: 9am to 3pm

How to Add us on Voxer:

  1. Download “VOXER” from the App Store

  2. Create an account

  3. Add me by using the username below.

  4. Watch the video for a full demonstration

Voxer Details:
Username, Alanna_Lydon

Voxer logo featuring a white smiling talk bubble character on an orange background with the word 'VOXER' underneath.

Step 4: ONBOARDING STEPS FOR SMM

Once all the steps above are complete, these are the next steps in the onboarding process.

1) ONBOARDING QUESTIONNAIRE AND STRATEGY CALL

2) MARKETING STRATEGY CALL VIA ZOOM

3) YOU WILL RECIEVE LINKS TO YOUR GOOGLE DRIVE FOLDER

4) YOU MUST ADD THE REQUESTED SOCIAL MEDIA CONTENT INTO YOUR GOOGLE DRIVE FOLDERS

5) WE WILL SEND YOU SAMPLE CONTENT FOR YOUR APPROVAL

6) ONCE ALL CONTENT IS RECIEVED & CONTENT SAMPLES ARE APPROVED POSTING WILL COMMENCE

If you are part of our “Client Acquisition Package” use the links below to Many Chat and “Paid Advertising” onboarding:

MANY CHAT ONBOARDING:

MANY CHAT ONBOARDING

PAID ADS ONBOARDING:

PAID ADS ONBOARDING

HELPFUL VIDEOS

HOW TO CONNECT YOUR FACEBOOK WITH YOUR INSTAGRAM ACCOUNT

HOW TO UPLOAD CONTENT TO GOOGLE DRIVE- (FROM A LAPTOP)

HOW TO ADD A COMMENT TO A PHOTO OR VIDEO ON GOOGLE DRIVE

HOW TO UPLOAD CONTENT USING GOOGLE DRIVE WITH YOUR PHONE

HOW TO CREATE A FOLDER IN GOOGLE DRIVE

PHOTOGRAPHY & VIDEO TRAINING

FAQ’S

  • The social media management service is a 3 month contract.

    -Over the course of the three months this is how we will provide your service.

    -At the start of every month you will receive a “Monthly Marketing Questionnaire” to complete.

    -Once complete you will have a marketing strategy call with Alanna to map out your monthly marketing plan.

    -Alanna and the team will then create and deliver that marketing strategy throughout the month on your behalf.

    -In order to provide your marketing strategy we will require content and videos from you each month. After your call with Alanna you will receive an email outlining the type of content we require from you.

    -Once we have received your content, throughout the month the team will run and manage your social media accounts on your behalf.

  • Each month you will have a marketing strategy call with Alanna where she will help you map out your monthly business and marketing goals.

  • If you have any new service launching in your business we advice that you let Alanna know asap in order for her and the team to map out a “Launch Plan” to ensure you have a successful launch.

  • If you are stocking a new product or a new product range we advice that you make Alanna or your marketing manager aware, via email, Voxer or on your monthly marketing questionnaires.

    This will allow us time to map out a launch strategy for you.

  • If you miss a payment you will receive a payment reminder 3 days after your invoice is due to remind you.

  • If you wish to continue with our social media management after your 3 month contract is completed you can do so my letting us know on your monthly calls with Alanna or via email.

    If you wish to stop your social media management after the 3 months please advice us on the 2nd month of your contract in order to give us 30 days notice.

  • Extra fees may occur if you should require extra graphics created that are outside of your management bundle.

    For example email graphics, promotion headers for ads or logo and branding packages. (If there is an extra fees for a service you will be advice before we start work on that project)

  • If you are stocking a new product or a new product range we advice that you make Alanna or your marketing manager aware, via email, Voxer or on your monthly marketing questionnaires.

    This will allow us time to map out a launch strategy for you.

  • At the start of each month you will receive a marketing questionnaire to map out all the services you would like marketed.

    However if you wish to change or add new service we require 72 hours notice before this can be fulfilled.

    You can let us know via email to hello@glowupmarketing.ie

  • Each month you will receive an invoice on the date of your renewal by our CRM system Dubsado and Stripe. This invoice will be sent to you each mo th and this payment will be a recurring payments taken automatically for 3 months, or until you cancel your package.

  • We have created a video tutorial which you can view below to help you upload content.

  • There is a minimum 3 months period for this service - as it's not realistic to see a marked improvement in social media results in less time than this.

    If at any point after 3 months you’d like to stop using our services, simply contact us 30 days prior to your renewal date to advise you don’t wish to renew further.

    We’ll provide our service for the remainder of the subscription period you’ve already paid for, but there’s no requirement to give us any written notice period beyond the 30 days.

  • If you are interested in a salon content shoot be provide this service with a discounted rate for our management clients.

    A content shoot day is where Alanna will travel to your salon and capture content for your social media accounts so you don’t have any stress or hassle throughout this process. During our time together we try and capture as much content as possible to provide you with around 3 months worth of video content as well as photo and videos of your clinic that you can have forever.

    We encourage your team to also get involved! With meet the team features, therapist favorites.

  • If you are struggling to find the time to get content required for your marketing strategy we recommend that you have a “Salon Content Shoot” this is an add on service that we provide with a discounted rate for our management clients.

    If you would like more information or to book a shoot contact Alanna via email to hello@glowupmarketing.ie

  • If your team do not feel confident in capturing content you can give them access to this members area to watch the video training we have provided. You can also watch our “Getting your team involved in content creation” video below.

  • Once we have finished your social media marketing we will hand over all of your monthly reports, mood board, content and any other materials to you.

    We recommend that you change your account passwords and remove us as an admin from your Facebook account.